FAQ
Questions families ask us.
Short answers about plans, family, privacy and your memories. Can't find yours? Write to us; a real person reads every message.
Plans & the free trial
Is there a free version?
There's a free 7-day trial instead, on either plan. Essentials is $4.99 a month or $34.99 a year. Unlimited is $9.99 a month or $59.99 a year.
What happens when the trial ends?
The plan you picked simply continues, now paid, with exactly the same features. To stop, cancel from your App Store or Google Play account before day 7 and you won't be charged.
Do family members need to pay too?
No. One subscription covers the family: up to 3 people on Essentials, 10 on Unlimited. Each person joins with their own account, included in your plan.
Can I switch plans later?
Yes. You can move up to Unlimited or down to Essentials anytime from the app.
What happens to my memories if I cancel?
They stay. You can still open the app and see everything you've kept. Adding new memories needs an active subscription.
Family & privacy
Who can see my memories?
Only the people in your family, and only what you share with them. Each memory can be private, parents only, grandparents, the whole family, or people you pick. Nothing is ever public, and there's no feed.
Can the grandparents join?
Yes. Invite them with a link from the app. As grandparents they can add memories, edit what they wrote, comment and react. Parents decide who's in the family.
Can I keep my child's growth and milestones private?
Yes. On a child or pregnancy profile, one switch keeps growth, milestones and appointments to parents only.
Will my family be notified when I add something?
Yes, the family gets a notification when someone adds a memory, comments or reacts. Edits to an existing memory don't send a notification.
Can I remove someone from the family?
Yes. Parents can invite and remove family members anytime.
Your memories
Can I get my memories out of the app?
Yes. You can download and share individual memories on any plan. Downloading full yearbooks, keepsakes and growth reports is part of Unlimited.
What happens if I lose my phone?
Everything is backed up to the cloud. Sign in on your new phone and it's all there.
Does it work without internet?
Yes. Save a memory anywhere; it's kept safely on your phone and shared with your family as soon as you're back online.
Can I add videos?
Not yet. Today you can keep photos, voice notes, letters, reflections, feelings, milestones and Canvas pages.
Can I delete my account?
Yes, anyone in the family can delete their own account from the app's settings.
If you're the family's owner, deleting your account also deletes the family's profiles and memories, for everyone. If you joined someone else's family, the memories you added stay with that family unless you delete them first, or ask us to remove them. If there's something you'd like to keep, download it first.
The app
Is it only for babies?
No. It started as a place for a baby's first year, and now it's for the whole family: pregnancy, children of any age, grandparents, and you.
Is it only for moms?
Not at all. Dads, partners, grandparents and anyone else who loves the family can keep memories too.
Which phones does it work on?
iPhone and Android. The app is available in English, Spanish and Brazilian Portuguese.
Can I use it on more than one device?
Essentials works on 1 device. Unlimited works on as many as you like, all kept in sync.
Still wondering?
Write to us. A real person reads every message. (That's Carmen.)
