Contact
Write to us.
Questions, ideas, something that isn't working, or just a story about your family. A real person reads every message, and we usually reply within 24 hours.
It's me who reads these. Thank you for writing.
— Carmen
Send a message
Deleting your account or data
You can delete your account yourself, in the app's settings. If you're the family's owner, this also deletes the family's profiles and memories, for everyone. If you joined someone else's family, the memories you added stay with that family unless you delete them first, or ask us to remove them. If there's something you'd like to keep, download it first.
To have us delete your data, including memories you added to another family, send us a message with the form above. We'll do it within 30 days. Please include:
- Name:
- as it appears in your account.
- Email:
- the email address you registered with.
- Topic:
- “Deleting my account” or “Deleting my data”.
- Message:
- your account number at the top, then anything else we should know.